Supporting the New Reality of the Remote Workforce

Overview :
According to IDC, the number of employees working from locations other than their company headquarters has increased drastically over the past several years, and the trend shows no sign of slowing down. The challenge for IT departments is to provide remote workers with high-quality computer support without having to be physically in front of the end-user’s system.

Phone support, while it remains the most prevalent form of remote support, requires support representatives to guide end-users through complex troubleshooting processes without seeing the screen of the remote system, consuming large amounts of time and causing a great deal of frustration for support rep and customer alike. In contrast, remote control support enables support reps to see and control the end-user’s system over the internet, resulting in satisfaction rates nearly as high as those of in-person support, according to PC Magazine.

If companies want to stay ahead of the curve, remote desktop control is quickly becoming a necessity. Download this paper to learn more.